1. User Agreement
Welcome to the User Agreement for natureLOVA ("User Agreement"). This User Agreement describes the terms and conditions applicable to your use of our services available under the domain and sub-domains at http://www.naturelova.com ("Site" or "natureLOVA.com"). All sales made by natureLOVA to you are governed by this User Agreement unless otherwise indicated by natureLOVA in writing.
This User Agreement is established to ensure an enjoyable and safe shopping environment for our users. Please note that by accessing any areas of the Site, you acknowledge and agree that the User Agreement, including the Security and Private Policy, constitutes the complete and exclusive agreement between us concerning your use of, or purchases on, the Site, superseding any prior agreements between us.
Please read this User Agreement thoroughly before placing an order. Do not place an order or use or access our service unless you understand this User Agreement and agree to abide by its terms and conditions.
Any sale made by natureLOVA to you is contingent on your acceptance of this User Agreement.
We reserve the right, at our sole discretion, to amend this User Agreement at any time by posting the changes on the Site.
2. Online Orders
When you order online, you will be helped through the process by simple instructions on the Site. You may review your order and correct it prior to finally placing your order. When you have placed your order, we will send you an email acknowledgement providing you with the details and value of your order.
We may choose not to accept your order, at our sole discretion, if we suspect fraudulent activity or violation of this User Agreement or it is in our best interest to do so. If for some other reason we are unable to fulfill your order, whether in advance or subsequent to a payment, we will contact you by email or telephone and we will not be liable for any delay or non-delivery.
All orders are subject to availability.
You may pay using PayPal or bank transfers.
We will deliver the products per your selection during the order process. Any delivery timescales given to you are indicative only. We engage only reputable delivery companies but we do not accept any liability damages incurred during delivery. We will also not be liable for delayed delivery caused by any third party and your parcel will only be considered missing if it fails to arrive 15 working days after the approximate delivery date indicated in your order dispatch notification email.
5. Return Policy
We will accept returns of products within 7 working days after receiving your parcel. The products must be returned in a perfect state for sale and in their original state (packaging, explanatory leaflets etc). Under no circumstances will we accept returns of merchandise which has been altered, laundered or modified in any manner. Note however we will not be liable for refunds due to damages incurred in the dispatch process or lost mail. We will not be responsible for shortages when deliveries are directed to a third party other than you. The original delivery charges will not be refunded unless it is a natureLOVA error. The return delivery charges will also not be reimbursed.
6. Cancellation Policy
Most orders are processed and dispatched within 24-48 hours of placing your order, it may or may not be able to cancel your order as it may have already been shipped. Please contact us as soon as possible and we will notify you whether your order can be cancelled
7. Resale Purpose Is Not Permitted
All products sold at natureLOVA.com are for customers' own use only and shall not be commercially resold.
We reserve the right, at our sole discretion, to change our prices without notice. The default currency of the Site is SG$. Any (online or offline) currency conversion information only serves as approximation as the final currency conversion rate is through PayPal. The prices shown on the Site exclude both taxes and delivery charges.
9. Product Information
We do our best to ensure that all information, descriptions, ingredients listings, photographs and prices of products appearing on the site are correct at the time when the relevant information was entered into the system. Though we aim to keep the site as up to date as possible, the information including product descriptions, product sizes, product images and ingredients may not always reflect the product exactly at the moment you place an order. Ingredient listings and ingredient information displayed on the Site are provided to us by the manufacturer, owner, seller or brand holder of products and we do not accept responsibility for any omissions or errors in this information.
Please read all information provided by the manufacturer, owner, seller or brand holder of the products on or in the product packaging and labels before using any product purchased on the Site. It is your full responsibility to evaluate such information.
10. Disclaimer of Warranties
The Site, its content and our services are provided on an "as is" and "as available" basis without warranties and conditions of any kind, whether express or implied by statute or otherwise (except only as may be implied by applicable law), including without limitation, implied warranties of merchantability and fitness for particular purpose, accuracy or reliability of information provided by any manufacturer, owner, seller or brand holder of products, and any terms as to skill and care or timeliness of performance. All such warranties are hereby disclaimed and excluded from any and all transactions between you and natureLOVA and shall not apply to the products sold by us.
11. Limitation of Liability
None of natureLOVA or any of its parent, subsidiaries, directors, officers, directors, employees and agents (collectively, "Group") shall be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit, goodwill, or other intangible losses (even if natureLOVA has been advised of the possibility of such damages)), resulting from use or sale of the products on the Site or arising out of or in connection with this User Agreement.
The Site and the Group shall have no liability of any sort (including liability for negligence) for the acts or omissions of other providers of telecommunication services or for faults in or failures of their networks and equipment. You agree that the Site and the Group shall not be held liable howsoever for your use of the Site and you agree to waive all claims that you may have against the Site and/or the Group or any loss or damages you may sustain in connection with your use of the Site.
In any event, the total liability of natureLOVA and/or the Group to you (if any) shall not exceed the total fees we have received from you as payment for the particular service or product upon which liability is based.
You agree to indemnify, defend and hold harmless the Site and the Group from and against all losses, expenses, claims, demands, damages and costs (including legal fees and expenses) arising from any breach of this User Agreement or any other activity by you in connection with your use of the Site.
13. Your Personal Information
You are responsible for maintaining the confidentiality of your account and password, and for taking all reasonable measures to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account and/or password. You also agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorized by you, you should contact us immediately.
14. Copyrights and Trademarks
All contents and materials published on natureLOVA.com including, without limitation, articles, photographs, illustrations, audio clips, video clips, logos, text, graphics, images, buttons, icons, etc, are the property of, or controlled by, natureLOVA or the party credited as the provider of content or material, and are protected by copyrights. The selection, coordination, arrangement and enhancement of such materials and contents are also protected by copyright. All trademarks, service mark, trade names, product logos, product names, product images, product descriptions and product ingredients shown on natureLOVA.com are the property of their respective owners. No material or content from the Site or any website owned, licensed, controlled or operated by natureLOVA may be used, reproduced, republished, uploaded, posted, transmitted, distributed, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent, except that you may download one copy of the material on the Site on any single computer for your personal, noncommercial home use, and may print one hard copy of the material on the Site for your personal, noncommercial home use, provided you keep intact all copyright and other proprietary notices. You acknowledge that you do not acquire any ownership rights by downloading or printing copyrighted material. Modification of the materials or use of the materials for any purpose other than personal, noncommercial use is a violation of the respective owners' copyrights and other proprietary rights.
You can cancel your account at any time. We reserve the right to, at our sole discretion, refuse service and/or terminate your account without prior notice if you violate the User Agreement or if we decide it is in our best interest to do so.
16. Force Majeure
We do not guarantee continuous, uninterrupted or secure access to our services, and operation of the Site may be interfered with by numerous factors outside of our control. We shall not be liable to you for delays in performance or non-performance of our obligations hereunder caused by matters beyond our control, making it impossible, illegal or commercially impracticable for us to perform our obligations under this User Agreement, in whole or in part.
The failure of natureLOVA to exercise or enforce any right or provision of this User Agreement shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to this User Agreement must be filed within 1 year after such claim or cause of action or be forever barred. The section titles in this User Agreement are for convenience only and have no legal effect.
18. Governing Law
This User Agreement shall be governed by and construed in accordance with the laws of Singapore and subject to the non-exclusive jurisdiction of the courts of Singapore.
19. Contact Us
Please contact us should you have any comments or wish to discuss any matters in respect of our products or this User Agreement, by electronic mail to info@natureLOVA.com.